Professional development budget

Flexible benefits plan

Health insurance

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and SMS. Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners. With 130+ teammates across three global offices — New York, Barcelona, and Yerevan — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale.

Manychat

WHO WE ARE 🌍 Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and SMS. Manychat is a Meta Official Business Partner, backed by top investors, including Bessemer Venture Partners. With 130+ teammates across three global offices — New York, Barcelona, and Yerevan — Manychat helps more than one million businesses worldwide interact with billions of customers in real-time at scale. No matter the use case — generating leads, increasing engagement, providing 24/7 customer support, accepting payments, and beyond — Manychat helps businesses improve their ROI and grow faster. WHO WE'RE LOOKING FOR 🌟 We’re looking for customer support ✨superstars✨ to join our team! This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to our global customers. Our team is fun, kind, and empathetic - if this role and team sound exciting to you, we'd love to chat! WHAT YOU'LL DO 🚀
<ul>
<li>Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product</li>
<li>Analyze and respond to queries via ticketing system (no calls)</li>
<li>Become a power user of our product to delight the customers</li>
<li>Identify cases that need to be escalated and escalate effectively</li>
<li>Share feature requests and effective workarounds within the Support team</li>
<li>Collaborate with the broader Manychat team on business objectives</li>
<li>Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.</li>
</ul> WHAT YOU'LL BRING 💥
<ul>
<li>2+ years of experience in a customer-facing role in the tech company — SaaS, PLG or Enterprise background is a plus</li>
<li>Fluency in English and Spanish or Portuguese&nbsp;</li>
<li>Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication</li>
<li>Team-first mentality, with an unmatched level of support for teammates</li>
<li>Ability to work in a fast-paced environment and learn quickly</li>
<li>Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team</li>
</ul> Shifts we’re looking to cover (you can choose from any options below):
<ul>
<li>11 AM — 8 PM São Paulo Time</li>
<li>12 PM — 9 PM São Paulo Time</li>
</ul> WHAT WE OFFER 🤗
<ul>
<li>Professional development budget for relevant conference tickets, training programs, or courses.</li>
<li>Flexible benefits plan to choose the perks that fit your needs.</li>
<li>Health insurance, including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance.</li>
</ul> Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

Customer Support

Troubleshooting

Cross-functional Collaboration

Manychat is looking for a Customer Support Agent to provide outstanding service to their global customers. Fluency in English and Spanish or Portuguese is required.

Customer Support Agent

Manychat is looking for a Customer Support Agent to provide outstanding service to their global customers. The role involves analyzing and responding to queries, becoming a power user of their product, and collaborating with the broader team on business objectives.

Rev is a dynamic and innovative AI transcription company committed to understanding the human voice.

Rev.com

How will this role will&nbsp;Serve,&nbsp;Own&nbsp;and&nbsp;Grow&nbsp;at Rev:&nbsp; Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? At Rev, we value service, ownership and growth. Rev is a dynamic and innovative AI transcription company committed to understanding the human voice.&nbsp; As a member of the Customer Support Team, you will be responsible for: answering phone calls, taking chats and responding to emails. This role will report to a Customer Support Manager.&nbsp; Please note at this time we are only seeking full-time positions – you must be able to work 40 hours per week and specific&nbsp;shift availability in the evenings including (12:00pm-9pm central time).&nbsp; Responsibilities:
<ul>
<li>Skillfully communicating with customers while providing an unrivaled experience through phone, chat and email</li>
<li>Work seamlessly across all Rev services to resolve issues large and small</li>
<li>Review and process incoming orders for our various service offerings</li>
<li>Collaborate with the support team while maintaining our core values and meeting goals</li>
<li>Promote a helpful, happy attitude with both customers and your team members</li>
</ul> Qualifications: 1+ years sales and/or customer support experience You are tech-savvy. You are the person your family calls for help when their computer goes wonky and you do so with patience and compassion. You can easily troubleshoot basic issues. You have excellent written communication skills. When you write, words flow like butter and people are impressed by your well-thought-out prose. You have rare people skills which allow you to get out in front of problems and proactively help with potential troubles.
<h1 id="liremote">LI-Remote</h1>

Join Rev as a Customer Support Representative, providing unrivaled service through phone, chat, and email. Full-time position.

Customer Support Representative

We are seeking a dynamic Inside Sales Representative to join our team and play a pivotal role in driving our company's growth.

Desktop Metal

As part of our Customer Support team, you will be responsible for gathering data and developing reports and&nbsp;dashboards for Remote Support, SQ&amp;R, and Operations teams as well as supporting SQ&amp;R and Remote CS with&nbsp;daily activities. Reporting to the Tech Services Director, you will have the opportunity to drive critical change&nbsp;and develop processes to aid our goal of delivering exceptional customer support while executing on Revenue&nbsp;and Cost targets. Areas of responsibility: Statistics and Analysis – Reports and dashboards that help meet company targets
<ul>
<li>CS Success Metrics</li>
<li>Service contract, time and material, and other service revenue</li>
<li>Remote CS, SQ&amp;R, and RMA Costs</li>
<li>Repair/Refurb Forecasting</li>
<li>Inventory Planning for spares and SQ&amp;R operations</li>
<li>&nbsp;Training and partner engagement Reporting</li>
</ul> SQ&amp;R Support – complete work order tasks according to ETEC specifications
<ul>
<li>Assisting with workload and planning</li>
<li>Troubleshoot RMA printers</li>
<li>Perform repairs on equipment</li>
<li>Ensure high level of quality</li>
<li>Document all repairs performed</li>
<li>Work with customer service to keep customers informed</li>
</ul> Work on multiple projects at a time in a fast paced environment Other duties as necessary Qualification and Experience:
<ul>
<li>At least 1-2 years’ work experience in a similar position (preferred)</li>
<li>Project management skills in experience or in theory (preferred)</li>
<li>&nbsp;Experience with the following is a plus:</li>
<li>Jira</li>
<li>Monday.com</li>
<li>Salesforce.com</li>
<li>Oracle</li>
<li>SAP</li>
<li>Analytical &amp; reporting experience</li>
<li>Experience of dashboard generation</li>
<li>Experience with CAM language is beneficial</li>
<li>Experience of Standard triangulation language (STL) is of advantage</li>
<li>&nbsp;Experiences in 3D printing industry is a strong plus</li>
<li>Proficient problem solving and analytical ability</li>
<li>&nbsp;Experience with Microsoft Office (Word, Outlook, Excel, etc..)</li>
</ul>

JIRA

Monday.com

Salesforce.com

Oracle

Microsoft Office

CS Analyst and Specialist at Desktop Metal. Responsible for gathering data, developing reports, and supporting SQ&R and Remote CS with daily activities.

CS Analyst and Specialist

AnswersNow is a company that is revolutionizing the ABA industry by providing innovative solutions and unwavering support in the mental healthcare landscape.

AnswersNow

AnswersNow is a rapidly growing digital health company offering virtual autism care to families. The company aims to enhance the lives of those affected by autism through accessible and personalized care. As a BCBA, you'll be part of a remote team providing high-quality ABA therapy and support to children with autism and their families.
&nbsp;
What You Will Do:
<ul>
<li>Implement clinical programming based on Applied Behavior Analysis principles.</li>
<li>Provide remote caregiver support and training.</li>
<li>Conduct remote direct therapy.</li>
<li>Complete clinical documentation and review client records for quality assurance.</li>
<li>Engage in coordination of care with relevant stakeholders.</li>
<li>Collaborate with the Remote Care Delivery Team to meet client needs.</li>
<li>Conduct remote assessments and develop individualized treatment plans.</li>
<li>Adhere to BACB ethical guidelines and state licensure guidelines.</li>
<li>Work flexible hours to accommodate family needs.</li>
</ul>&nbsp;
What You Need For The Role:
<ul>
<li>Must be a Board Certified Behavior Analyst (BCBA).</li>
<li>Flexible availability for afternoon and evening hours, and weekends.</li>
<li>Ability to provide remote therapy and support.</li>
</ul>&nbsp;
What You Can Expect:
<ul>
<li>Focus on clinical quality and outcomes.</li>
<li>Initial and ongoing training.</li>
<li>Collaborative remote team environment.</li>
<li>Support from clinical leadership.</li>
<li>Transparency across the organization.</li>
<li>Work schedule primarily in the afternoons and evenings, with some weekend work to meet client needs.</li>
</ul>

Intercom

Zendesk

Freshworks

Customer Support Specialist needed for AnswersNow. Role involves technical problem-solving for families and clinicians.

Customer Support Specialist

401(k) matching

Medical insurance

Vision insurance

Dental insurance

Paid time off

Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 10 years of history helping teachers find and create exciting, interactive video lessons. Over 80% of U.S. schools and millions of teachers and students in 190+ countries around the world are already using Edpuzzle to make education more equitable and engaging.

Edpuzzle

About us: Have you always wanted to put your passion for education to use on the job? Would you like to work with an incredible team making an impact on learning around the world? If you answered yes, we can't wait to meet you! Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 10 years of history helping teachers find and create exciting, interactive video lessons. Over 80% of U.S. schools and millions of teachers and students in 190+ countries around the world are already using Edpuzzle to make education more equitable and engaging. About&nbsp;the role: We’re looking for our next School Success Associate to join the Growth and Revenue team in the US. You’ll be working hand-in-hand with districts and schools to help our school customers get the most out of Edpuzzle’s platform, ensuring proper onboarding, training, tech integrations, and customer satisfaction.&nbsp; Wondering what it’s like to work at Edpuzzle? Picture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you're helping shape one of the biggest edtech platforms in the world, and the next day you're doing a teambuilding activity with your coworkers. A place where everyone has been selected because they're the best at what they do, and where your manager and team trust your decisions fully. A place where you're encouraged to learn and grow because education is the cornerstone of everything we do. Check out the job details below to see if Edpuzzle could be the right fit for you! About the job: 
<ul>
<li>Navigate multi-level district relationships from department and program directors, principals, tech coaches, and teachers, including cross-functional touchpoints</li>
<li>Understand and optimize the customer journey</li>
<li>Manage relationships with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction</li>
<li>Personally manage escalations and follow a methodical escalation process with the Customer Support, Product, and Sales teams</li>
<li>Deeply understand our customers’ objectives and become a trusted advisor</li>
<li>Determine how to define, drive, and demonstrate the value (ROI) that Edpuzzle delivers</li>
<li>Act as the voice of the customer by gathering and communicating client feedback and feature requests</li>
<li>Gather feedback from other departments, including Renewals &amp; Expansion, Sales, Services, Support, Product, and others, to improve the customer experience</li>
<li>Advocate for changes in other departments’ ways of working (including our onboarding process) and collaborate with them to implement those</li>
<li>Support alignment with Renewals/Expansion with the Sales Team</li>
<li>Align with Revenue on renewal and up-sell strategy and focus on supporting with a retention emphasis</li>
<li>Work with Sales to understand SSA involvement pre and post sales cycle</li>
<li>Track key metrics for your region</li>
<li>Perform other duties as assigned</li>
</ul> About you
<ul>
<li>Bachelor’s degree or equivalent</li>
<li>Experience working in K-12 schools or districts as a teacher, coach, or administrator</li>
<li>Knowledge of edtech software or education curriculum</li>
<li>Experience implementing and maintaining usage of a software or program</li>
<li>Experience presenting to large groups of teachers or stakeholders about edtech</li>
</ul> Bonus skills:
<ul>
<li>Experience using the Edpuzzle platform</li>
<li>Professional development and/or training experience</li>
<li>… or another amazing skill you bring to the table that we haven’t thought of yet!</li>
</ul> What’s it like to work remotely?
<ul>
<li>Work from the comfort of your own home&nbsp;</li>
<li>Meet with your manager and team via video calls on Google Meet or Slack&nbsp;</li>
<li>Connect with coworkers via Slack (with channels for work and for fun!)&nbsp;</li>
<li>To enjoy our remote work policy, you’ll need high-speed internet access</li>
</ul> Hiring for remote work in these states: Arizona, Colorado, Illinois, Michigan, Minnesota, North Carolina, Nevada, Ohio, South Carolina, Tennessee, Texas, Virginia, and Washington What we offer:
<ul>
<li>Competitive salary at $55,000 - $65,000 and a yearly salary review based on performance</li>
<li>Medical, vision, and dental insurance</li>
<li>401(k) matching</li>
<li>14 paid holidays and flexible PTO</li>
<li>Work-from-home stipend</li>
<li>Team building events during working hours</li>
<li>Incredible opportunity to grow, learn, and build lifetime bonds with other passionate people</li>
</ul> Edpuzzle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time. References from previous employers will be requested from candidates during the selection process.&nbsp;If you'd like to be considered for this position, please apply below. We look forward to hearing from you!

Training

Software

Strategy

Sales

Join Edpuzzle as a School Success Associate. Work with districts and schools to optimize their use of the Edpuzzle platform.

School Success Associate

At Pipe17, we are revolutionizing e-commerce integration, empowering businesses to seamlessly connect their systems and processes to optimize efficiency and enhance the entire supply chain. Our cutting-edge platform simplifies data exchange, accelerates order fulfillment, and ensures real-time visibility, enabling businesses to scale with ease.

Pipe17

Company Overview: At Pipe17, we are revolutionizing e-commerce integration, empowering businesses to seamlessly connect their systems and processes to optimize efficiency and enhance the entire supply chain. Our cutting-edge platform simplifies data exchange, accelerates order fulfillment, and ensures real-time visibility, enabling businesses to scale with ease. &nbsp; Position Overview: We are seeking a highly motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team. The ideal candidate will be responsible for defining and implementing the end-to-end onboarding process for our customers utilizing Electronic Data Interchange (EDI) solutions. This role requires a strong understanding of EDI processes, strong project management and multi-tasking skills, and a passion for driving customer success. &nbsp; Note: Pipe17 is currently focusing on X12 EDI capabilities to integrate with North America Retail trading partners to take orders (both drop-ship and bulk orders into DCs) and connecting those orders to backend systems (ERPs, Fulfillment providers, etc). Key EDI documents we support are 850, 855, 856, 810, 846 &nbsp; Key Responsibilities:
<ul>
<li>Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process..</li>
<li>Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements.</li>
<li>Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding.</li>
<li>Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions.</li>
<li>Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers.</li>
<li>Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed.</li>
<li>Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.</li>
</ul> Qualifications:
<ul>
<li>Bachelor's degree in Business Administration, Information Technology, or related field.</li>
<li>Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry.</li>
<li>Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations.</li>
<li>Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders.</li>
<li>Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions.</li>
<li>Experience working with cross-functional teams and collaborating effectively to drive customer success.</li>
<li>Knowledge of integration technologies is a plus.</li>
<li>Strong analytical skills and attention to detail.</li>
</ul> If you are passionate about customer success and have a strong background in EDI implementation and management, we encourage you to apply for this exciting opportunity to join our growing team at Pipe17.

Project Management

E-Commerce

Seeking a motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team at Pipe17.

LATAM EDI On boarding Customer Success Manager Ecommerce

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam.

Loopio

Loopio is a workplace that unleashes learning &amp; growth opportunities for our Loopers. We provide autonomous, challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious, have grit and are eager to grow and build their careers. At Loopio, we genuinely support each other, because true success comes from working as #oneteam. Loopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team! In this role, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team. You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure? This contract position will be eligible for the benefits, time off program, and competitive compensation that full-time employees receive. The contract end date is set in May 2025 (~13 months). What You'll Be Doing
<ul>
<li>Build meaningful relationships with Loopio's Commercial customers through engaging emails, phone calls, and in-person meetings</li>
<li>Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase</li>
<li>Partner with customers to develop meaningful plans that feed their long-term goals and adhere to our Customer Journeys&nbsp;</li>
<li>Develop creative strategies to increase customer adoption and produce Loopio advocates</li>
<li>Collaborate with our Account Management team to drive growth and reduce churn</li>
<li>Manage key metrics that feed into team-based goals around adoption, retention, growth, and advocacy</li>
<li>Measure and action on adoption data through our Customer Health Score framework</li>
<li>Work with the Product Teams to champion customer insights and stories</li>
<li>Share Customer Success stories through case studies, blog posts, and internal communication</li>
<li>Work with the Support &amp; Services Teams to ensure alignment and provide a cohesive Loopio experience</li>
</ul> What You'll Bring to the Team
<ul>
<li>Impeccable written and oral communication skills; you’re talking to our customers, after all!</li>
<li>Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients</li>
<li>Extremely analytical; you leverage data in all of your decision-making</li>
<li>Highly organized; your calendar reminders have calendar reminders</li>
<li>Results-oriented; you always have your next goal in mind and a plan to get there</li>
<li>At least 1-2 years of Account Management, Customer Success, or similar experience</li>
<li>Experience in a SaaS company is a plus</li>
<li>Experience writing sales proposals or responding to RFPs is a huge plus</li>
</ul> Where You'll Work
<ul>
<li>Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We have two Hub Regions, which means that employees live and work within a 300 KM radius of Toronto (within Ontario) or Vancouver (within British Columbia) and work within regular business hours in their timezone.</li>
<li>Loopio’s office headquarters are located in Toronto’s vibrant Kensington Market. All Loopers have the option to work from home. Ontario Loopers have the option to work in the Toronto HQ and BC Loopers may work from our co-working office in Gastown Vancouver. It is whatever works best for you!</li>
<li>You’ll collaborate with your teams virtually (we’re just a Zoom call away!) and have established core sync hours and focus time during the workday to enable us to work smarter together</li>
</ul> Why You'll Love Working at Loopio
<ul>
<li>Your manager supports your development by providing ongoing feedback and regular 1-on-1s</li>
<li>You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries</li>
<li>You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)</li>
<li>You’ll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up!</li>
<li>Join us in regular company socials, AMA (Ask-Me-Anything), and quarterly kick-off to celebrate the big wins and milestones as #oneteam!</li>
<li>You’ll be joining a culture that has thoughtfully built out opportunities for connections in a remote-first environment.</li>
<li>We have Employee Resource Groups, virtual yoga, cooking classes and many more moments for us to have fun and learn together!</li>
<li>You’ll be a part of an award-winning workplace and one of Canada’s fastest-growing companies with ample opportunity to make a big impact here!</li>
</ul> We recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description—particularly members of underrepresented groups.&nbsp; Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table. Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.

SaaS

Support

Management

Loopio is looking for a relationship-focused, data-oriented individual to join our amazing Customer Success team as a Manager.

Customer Success Manager Contract

401(k)

Distributed team

Async

Unlimited vacation

4 day workweek

401k matching

Company retreats

Coworking budget

Learning budget

Free gym membership

Mental wellness budget

Home office budget

Pay in crypto

Pseudonymous

Profit sharing

Equity compensation

No whiteboard interview

No monitoring system

No politics at work

We hire old (and young)

We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there.

Forethought

We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. We’re searching for a Customer Success Manager who has a passion for solving problems and building meaningful relationships with our valued customers.&nbsp; What You'll Be Doing (Responsibilities):&nbsp;
<ul>
<li>Customer Advocate: Champion customer needs within Forethought, ensuring their feedback shapes our product and service strategies.</li>
<li>Accountable for Customer Health: Proactively monitor and manage customer health, identifying risks and opportunities, and implementing strategies to enhance customer satisfaction and longevity.</li>
<li>End-to-End Renewal Ownership: As the primary owner of the renewal process, you will be responsible for the entire lifecycle of customer renewals, from initial engagement to successful closure.</li>
<li>Growth Facilitator: Identify and pursue expansion opportunities within customer accounts, directly contributing to both customer and Forethought’s growth.</li>
<li>Technical Product Enablement: Provide and deliver product advice to customers, ensuring they extract maximum value from our AI solutions and improve their overall service experience.</li>
<li>Collaborative Leadership: Orchestrate internal and cross-functional teams, aligning efforts to support customer needs and facilitate seamless collaboration for optimal outcomes.</li>
<li>Analytical Minded: Regularly analyze customer usage data to identify trends, provide insights, and guide both customers and our product development team.</li>
</ul> Who You Are (Skills):&nbsp;
<ul>
<li>Educational Requirement: BA/BS degree.</li>
<li>Experience: Minimum of 5 years in customer success or related customer-facing roles in SaaS, ideally with experience in AI/Machine Learning/NLP.</li>
<li>A customer-centric mindset, attuned to the needs and expectations of customers.</li>
<li>Demonstrated ability to own and successfully manage renewals and maintain strong customer health.</li>
<li>Outstanding verbal and written communication abilities, with a knack for building lasting, meaningful customer relationships.</li>
<li>Strong capability in data analysis and insight generation.</li>
<li>Proven track record in managing complex customer projects, with a focus on prioritization and effective problem-solving.</li>
</ul>
<h1 id="benefits">Benefits</h1> 💰 401(k) 🌎 Distributed team ⏰ Async 🤓 Vision insurance 🦷 Dental insurance 🚑 Medical insurance 🏖 Unlimited vacation 🏖 Paid time off 📆 4 day workweek 💰 401k matching 🏔 Company retreats 🏬 Coworking budget 📚 Learning budget 💪 Free gym membership 🧘 Mental wellness budget 🖥 Home office budget 🥧 Pay in crypto 🥸 Pseudonymous 💰 Profit sharing 💰 Equity compensation ⬜️ No whiteboard interview 👀 No monitoring system 🚫 No politics at work 🎅 We hire old (and young)
<h1 id="location">Location</h1> Toronto, Ontario, Canada

Forethought is seeking a Customer Success Manager with a passion for solving problems and building relationships. Minimum of 5 years experience required.

Customer Success Manager

Fully Remote

Bonus

Generous monthly incentives

Life insurance

Parental Leave

28 days holiday

Flexible working

Family-friendly policies

Flexible time off

Employee Assistance Programme

Maternity Leave

Pension Plan

Paternity Leave

Relocation package

RSU program

Private medical care

Growth

Meal vouchers

Paid annual holiday

Home-based remote work policy

Maternity leave pay

6 weeks of paid sabbatical after 4 years

Sick Days

35 Days PTO

Equity

Medical Coverage

US Salaries

35 days of PTO anually

Startup Equity

Bonus Potential

Career Growth

Transparent Pay

Competitive Salary

Professional Development Stipend

Annual Bonus Potential

Competitive Benefits

Unlimited PTO

Professional Growth

Long Term Incentives

Short Term Incentives

Annual Incentive Plan

Fully Remote in Europe

Transparent

Career Path Planning

Culture & Connection

Flexibility & Balance

Remote Work

Training & Mentorship

Flex-Time

Steep learning curve

Real impact on the world

Stake in the company

Subsidized public transit pass

Strong team cohesion

Attractive salary

401(k) + Employer Matching program

Remote-first

Equity Stake

Generous 4+ weeks of paid time off

Subsidized Medical, Dental, and Vision insurance plan options

Complimentary Parsley Health Complete Care membership

Annual professional development stipend

Sabbatical Leave

$200 per year donation matching

Focus Fridays

10 sick days per year

12 paid holidays

Individual One Medical account

Access to Gympass

401(k) match

Customer Success

.Net

Adobe InDesign

Adobe Photoshop

Adobe Premiere

Adobe Sign

AdvancedMD

After Effects

Android

Animate CC

Apache Spark

Apache

Articulate

Athenahealth

AutoCAD

AWS (Amazon Web Services)

Azure

BambooHR

Blender

Buffer

Cerner

Clio

Constant Contact

Culture Amp

DocuSign

Doxy.me

Drupal

Eclipse

Epic

Excel

Figma

Final Cut Pro

Freshdesk

Gmail

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